Do you offer financing for the purchase of a standby generator?
Yes, financing is offered through Synchrony.
Are your technicians certified?
Absolutely. All of the technicians at Cannondale Generators have received extensive hands-on training and are certified by all the manufacturers that we sell and install.
I no longer have my Owner’s Manual, how can I get another copy?
Please contact us for further assistance. Owner’s manuals and other technical / repair information can be replaced once we know what make and model generator you have.
If there is a problem with my generator where do I go for help?
You can contact Cannondale Generators who is an authorized sales and service dealer for many brands and can help with any problems you may have.
Can I run a computer or other sensitive electronic equipment off the generator during a power outage?
Yes. The power coming from your generator is just as safe as what you normally have coming out of the wall socket. The spikes or surges that accompany power generation are just a normal aspect of electricity. However, when considering…
How do I register my generator’s warranty protection?
To register your warranty, have an authorized service technician complete a post-installation Warranty Start-Up at your home. Then, instead of your warranty beginning on the day the generator is purchased, it begins on the day your service technician submits your…
What are the decibels on my generator?
Most generators run between 69 DBL-79 DBL. Check your Owner’s Manual for decibels.
How long will my portable generator run on a full tank of gas?
This depends on the engine size and gas tank size. Check your Owner’s Manual for run time.
Can I use an extension cord on my generator outlets?
Yes. Use a good heavy gauge cord such as 10 AWG or 12 AWG, no longer than one hundred feet.
Can I connect my standby generator into my service box or another location in my house?
No. You need a licensed electrician to set your generator up with an automatic transfer switch.