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Standby Generator FAQs

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  • Services
  • Installation
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  • 1. How does a backup generator work?
     
  • 2. Can an automatic backup generator replace utility service?
     
  • 3. What happens if the generator gets overloaded?
     
  • 4. What is the expected life of the engine?
     
  • 5. Should I wait to let my portable standby generator cool down before adding fuel?
     
  • 6. Is it ok to run my portable generator in the rain?
     
  • 7. Can I connect my standby generator into my service box or another location in my house?
     
  • 8. Can I use an extension cord on my generator outlets?
     
  • 9. How long will my portable generator run on a full tank of gas?
     
  • 10. What are the decibels on my generator?
     
  • 11. How do I register my generator’s warranty protection?
     
  • 12. Can I run a computer or other sensitive electronic equipment off the generator during a power outage?
     
  • 13. If there is a problem with my generator where do I go for help?
     
  • 14. I no longer have my Owner’s Manual, how can I get another copy?
     
  • 15. Are your technicians certified?
     
  • 16. Do you offer financing for the purchase of a standby generator?
     
  • 1. How long will my permanent standby generator run on a full tank of fuel?
     
  • 2. How long can my standby generator run before I need to check the oil?
     
  • 3. Do generators have to be maintained?
     
  • 4. What happens if the generator gets overloaded?
     
  • 5. How much oil does the engine crankcase hold?
     
  • 6. How much oil will my generator consume?
     
  • 7. What type of oil do I put in the generator?
     
  • 8. Should I wait to let my portable standby generator cool down before adding fuel?
     
  • 9. Can I connect my standby generator into my service box or another location in my house?
     
  • 10. How long will my portable generator run on a full tank of gas?
     
  • 11. What are the decibels on my generator?
     
  • 12. Are your technicians certified?
     
  • 13. How do I manually “power off” the generator set?
     
  • 1. What size generator do I need to get to run my house?
     
  • 2. What is the expected life of the engine?
     
  • 3. Can I install my generator myself?
     
  • 4. How do I learn about local installation codes?
     

Cannondale How to Videos

Looking for answers on “how-to” questions in regards to your generators? We’ve got you covered! Check out our “how-to” videos below! Have another question outside of the videos below, contact us here!

How to Check & Maintain Your Oil Levels During a Power Outage

How to Clear a Fault on Your Generator

How to Turn Off and On Your Generator

How to Clear a Fault on a Nexus Controller

How to Set Up Mobile Link Remote Monitoring for Generac

Say Hello To Your New Hurricane Preparation Guide!

From hurricanes to severe storms, nearly every region of the U.S. has experienced power outages and resulted in an elevated demand for backup generators. This guide will help you prepare for the worst hurricanes and storms with our pre-and post-storm checklists. From home safety essentials to your standby generator maintenance, we’ve got you covered.

Don’t let storm alerts stress you out ever again! Download our hurricane prep guide now!

Download Hurricane Prep Guide

Request A Free In-Home Generator Repair Service Quote

POWER IT ALL

Made installation of our generator extremely easy. Took care of all permitting with the town and made the process very simple. After a major power outage, they sent their service team in a snowstorm to service the generator and ensure it would keep us going throughout the snowstorm. Excellent service. Very pleased with this company.

Blair J.
Rating: 5

Cannondale has been maintaining our 20KW Generac Guardian Series generator (first installed in 2012) for 2 years now. During the recent power outage, the generator ran flawlessly for 130 hours straight. We added 16 ounces of motor oil after the first 75 hours of run time, as would be expected during a period of extended usage. The professionals at Cannondale were reachable, and provided helpful advice on lubricant selection, among other things. If you own a generator and live in Westchester or Fairfield counties, you must become a Cannondale client. They are the absolute best!

William W.
Rating: 5

Charged me a fraction of a competitors quote and was very pleasant throughout.

Paolo S.
Rating: 5
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